Terms & Conditions
8WEB.com.au Terms & Conditions plus Privacy Policy
Quote from 8WEB
To begin with, 8WEB WORDPRESS BUSINESS WEBSITES (8WEB) will give you the quote for the total cost of your website project. If you are happy with the quote, we ask you to pay us the initial deposit (explained below).
Initial Deposit
For 8WEB to get started on your website project, you will need to pay 8WEB a $880 (incl.GST) non-refundable deposit. You will receive the invoice for this together with the Website Checklist, a document designed to assist you and us with the planning of your website project.
Once your deposit is received, our first client meeting is organised, either face to face, or over the phone, or Skype. In this meeting, we will discuss the Website Checklist and collect details that will ensure that your new website will meet your business needs, and personal preferences.
Our bank account details are:
8WEB WORDPRESS BUSINESS WEBSITES
BSB: 802 184
ACC: 84340
Alternatively, you may use PayPal:
8WEB Website Deposit $880 (incl. GST)
Hosting Charges
Before the work on your website can start, you must pay for the hosting of your website @ 8WEB. For most sites, Australian hosting will be $42.90 (incl.GST) per month, and includes 5 GB of space and 5 GB of web traffic per month. For other more demanding hosting you have to ask us for a quote. You can choose to pay on invoice 1 year ahead or via PayPal automatic monthly subscription. We do not charge extra for the monthly payment option. Whether you pay via direct deposit, EFT, or PayPal, you agree to stay with us for a minimum of 2 (two) years.
8WEB runs Virtual Private Servers for 8WEB’ clients in Sydney, Australia. This means that your website will be as fast & dependable as is possible resulting in superior user experience.
Website Content and Your Domain Name
You, the client, have to provide us with the content for your website, ie. text, photos, the logo files, and which pages they should be used for. You have to do this within 4 (four) weeks of paying your deposit to us. If you do not, you agree to forfeit the deposit. Please provide all files in digital high quality format. For the logo we prefer layered files with transparent background. If you are unsure about this, we can explain this in more detail over the phone.
At this stage, we will ask you what domain name(s) you would like 8WEB to register in your name. If you have one registered already, you will have to provide us the login details to your domain name, so we can adjust the Domain Name Server (DNS) records. To be able to continue to manage your domain name effectively, we recommend to transfer your domain name to our registrar of choice.
Client Agreement
Please note, that upon making your initial deposit payment, you demonstrate your agreement with our terms and conditions as they appear here, unless we have expressly varied them to you in writing, and shows that you have entered into a Client Agreement between you and 8WEB (in other words, you are giving us the job of making you a website).
Building the Site and Final Round of Changes
8WEB will proceed to build your website, provided you have supplied us with the website content needed for the job. Once complete, we will ask you to review it for Final round of changes, which we will act upon. At this point we will invoice you for the remainder of the total cost of your website project, which will be payable immediately.
Upon receipt of your final payment, the website will go LIVE, and we will organise a training session with you or your staff over the phone, or face to face, for a maximum of 1 hour. During this training session, we will explain basic maintenance and minor updates, such as blogging, for your website. We will supply all the required user passwords for this purpose.
Failure to Pay / Insufficient Funds
All invoices by 8WEB are payable by the 8WEB’ clients immediately, as soon as the invoices are generated. Normally 8WEB expects to receive invoice payments from the clients within seven (7) calendar days. If such payment is not received within seven (7) calendar days, 8WEB may at its sole discretion suspend any website hosting account, including email address(es) that are associated with the invoice non-payment. In such instance, 8WEB will not be held responsible for any loss of data or income past or future, if the website account suspension is due to the invoice non-payment.
If the automatic debit, or PayPal automatic subscription payment defaults, it is automatically reprocessed within 4 days plus a penalty fee of $11 may be applied per debit default and will continue to be reprocessed until paid. Failure to pay your monthly hosting fee within 35 days will result in the suspension of your website and email accounts until full payment has been received.
Failure to rectify overdue invoices within 25 days, may result in referral for debt collection and legal proceedings. 8WEB clients, including those paying via PayPal or by automatic debit agree to pay all PayPal, bank, reference, debt collection or legal fees associated with any default or legal proceedings to recover outstanding fees or moneys owing.
8WEB Hosting Cancellation Terms
Cancellation of hosting in the first 2 (two) years is possible only by paying out the outstanding term.
8WEB Hosting Suspension
In some circumstances, upon your request, 8WEB can agree to suspend your Hosting and the associated charges for a maximum of 3 months.
Updates to WordPress software, and other plug-ins
From time to time WordPress releases new updates, and some of them are of the security nature. So when WordPress releases the update, whoever is in charge of the back-end (in most cases it is 8WEB) should apply the updates immediately. However no one can guarantee that the updates will not result in a conflict between the WordPress core files, and the theme of the website, or some of the plug-ins used in the website; causing your website not to work properly.
We would like to assure you that most such conflicts can be resolved by some minor adjustments. However each case is different, and we simply cannot guarantee anything. If you require us to help you with such an occurrence, you will be charged our current support rates.
The same goes for any of the plug-ins that we used in any of the websites. If the security update for a plug-in causes a conflict, and you require us to help you with such an occurrence, you will be charged our current support rates.
Security of Our VPS Hosting
From the end of 2011, we have permanently hired the services of a security admin consultant, who is in charge of our VPS in Sydney, NSW Australia.
Our hosting as it is now, has been configured in as safe a way as possible, as well as being fire-walled. The set up follows highest industry standards, and is there to prevent malicious hacking attacks. Having said that, we are not able to guarantee 100% security, and would like to draw your attention to the fact that if such an event (like a malicious hacking attack, denial of service attack or something similar) was to take place, we are not liable for any damage done to your website, or any other files we host for you, as well as any damage caused to your business, that is a direct or indirect consequence of such an event.
However as a measure to prevent much heartache, and gain peace of mind, we recommend utilising our Website Security Monitoring & Malware Removal service, as provided by Sucuri.net for just $66 per year per website, as well as our Website Back-up service, also at $66 per year per website.
Release of Liability
You agree to release us of any liability, if any updates to WordPress, WordPress theme, and/or plug-in cause (including through software conflict) damage or disruption to your website of any kind. In that case you agree, that we are not liable for any damage done to your website, or any other files we host for you, as well as any damage or disruption caused to your business, that is a direct or indirect consequence of such an event.
You also agree to release us of any liability, if a malicious hacking attack, denial of service attack or something similar was to take place, and cause damage or disruption to your website of any kind. In that case you agree, that we are not liable for any damage done to your website, or any other files we host for you, as well as any damage or disruption caused to your business, that is a direct or indirect consequence of such an event.
8WEB Privacy Policy
We take our clients privacy very seriously. Under no circumstances will any personal or other information that we may hold about our clients be released to any 3rd parties.
Updates to these Terms and Conditions
From time to time, these Terms & Conditions may be amended, to reflect any changes that our services can undergo. These changes can happen without prior notice. It is your responsibility to be aware of the current Terms & Conditions as they are published here. Please bookmark this page for your reference.
