Last Updated: September 26, 2025

8WEB (8web.com.au) is committed to protecting the privacy and security of your personal information.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

1. Who We Are

8WEB is an Australian-based business operating the website 8web.com.au. We provide web design, e-commerce, hosting and various digital marketing services. For the purposes of this policy, “we,” “us,” or “our” refers to 8WEB, and we are an APP entity under the Privacy Act 1988.

2. What Personal Information We Collect

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address.

Account Information: Username, password, and other details provided when creating an account on our website.

Transaction Information: Payment details (e.g., credit card numbers), billing information, and purchase history if you engage in e-commerce transactions with us.

Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies or similar technologies.

Other Information: Any additional information you provide through contact forms, surveys, or communications with us.

We may also collect sensitive information (e.g., health or financial details) only with your consent or when permitted by law.

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from You: When you fill out forms on our website, make a purchase, create an account, or contact us via email, phone, or other channels.

Automatically: Through cookies, web beacons, or analytics tools when you visit our website. Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

From Third Parties: From service providers or partners (e.g., payment processors) when necessary for our services, subject to compliance with the APPs.

We only collect personal information that is reasonably necessary for our functions or activities and by lawful and fair means.

4. Why We Collect Personal Information

We collect and use your personal information for the following purposes:

• To provide and improve our services, including processing transactions, responding to inquiries, and delivering personalized content.
• To manage your account and communicate with you about our services or promotions (with your consent where required).
• To analyse website usage and enhance user experience.
• To comply with legal obligations, such as tax or consumer protection laws.
• To protect the security and integrity of our website and business operations.

We will not use your personal information for purposes unrelated to those listed above unless you have consented or we are permitted by law.

5. How We Store and Protect Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Storing data on secure servers with encryption where appropriate.
• Implementing access controls and authentication measures.
• Regularly reviewing our security practices.

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or de-identify the information.

6. Disclosure of Personal Information

We may disclose your personal information to:

Service Providers: Third parties such as payment processors, hosting providers, or marketing agencies that assist us in delivering our services, provided they comply with the APPs.

Legal Authorities: When required by law, such as in response to a court order or to comply with Australian regulatory requirements.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a new entity, subject to privacy protections.

We do not sell or share your personal information for marketing purposes without your explicit consent.

Cross-Border Disclosure

If we disclose personal information to overseas recipients (e.g., cloud service providers located outside Australia), we will take reasonable steps to ensure the recipient complies with the APPs, unless an exception applies under APP

We remain accountable for ensuring your personal information is handled in accordance with Australian privacy laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect information about your browsing behaviour. Cookies help us improve website functionality and deliver personalised content. You can disable cookies through your browser settings, but this may affect your experience on our website. 

8. Accessing and Correcting Your Personal Information

Under the Privacy Act 1988, you have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate, incomplete, or outdated personal information.

To make a request, please contact us using the details below. We will respond within a reasonable period and may charge a reasonable fee for processing access requests, where permitted by law. If we refuse access or correction, we will provide written reasons and information on how to complain.

9. Complaints

If you believe we have breached our privacy obligations, you can lodge a complaint by contacting us (see below). We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

For questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

8WEB Privacy Officer
Email: sentinel@8web.com.au
Address: PO BOX 80, Wynyard TAS 7325

We are committed to resolving any concerns promptly and in accordance with Australian privacy laws.